Terms of Service

General Information

Orders can only be placed through the web store. We do not accept orders over the phone or by mail.
Sales tax will be applied on all domestic orders. Tax is calculated based on the applicable sales tax and use tax laws within each state.
Merchandise is limited to the sizes, colors, and variants listed on our website. If a size or variant does not appear online, it is currently unavailable. Be sure to check back as items may be restocked and available for purchase at a later date.
If the item you ordered was unable to be fulfilled because of stock related issues we may contact you via the email provided in your order to exchange the item for another item of equal value or offer you a full refund. If we do not receive a response within 10 business days we reserve the right to refund your order in full.

Shipping

The shipping time listed is an estimate once your order has shipped, not an estimate from the time the order is placed.

Orders placed before 7am eastern time usually will ship that day unless marked as a preorder or if the order is placed on a weekend or holiday, which will ship the next business day.

International orders

International orders can take up to 6 weeks to arrive.

International orders may require duty payments (vat/customs) when your package arrives. These fees are the sole responsibility of the customer and are not included in the shipping charge at check out.

Split orders

We do not split orders.

Any items ordered with a pre-order will be held and all items will ship together on the pre-order ship date, unless you request a split order.

Lost or missing packages for orders showing a delivered tracking status are not eligible for replacement or refunds. Once a package leaves the fulfillment facility with the carrier delivery is beyond our control. Check with your neighbors and contact your local post office for a gps location of where and when the package was dropped of.

Returns

Returns will only be accepted within 30 days from receipt. we are unable to accommodate any requests outside of this timeframe.
For custom designs, all sales are final.
We are unable to accept exchanges. if you wish to exchange your item for a different size, color, etc., simply return the item per the policy described and purchase the item you wish to receive.

All items must be returned in their original condition and must not be washed, worn, or altered. Please mail returns meeting the above guidelines to:

Riot Merchandising
Attn: Allen Stone Returns
1329a Baptist World Center Drive
Nashville, TN 37207 

Please include the merchandise, packing slip, and a note explaining the return. Failure to include a packing slip will delay processing of your return.
The customer is responsible for the cost of a return, unless the product is damaged, Incorrect, or incomplete at the fault of the company.
If you are returning an item for a refund, please allow 3-5 business days for the item to be processed. Refunds typically take 2-3 business days to appear in your account once they have been processed but in some cases may take up to 10 business days.

Damaged, incorrect, or incomplete orders

If your order arrives damaged, incorrect, or incomplete please email us at online@riotmerchandising.com.

If damaged, please provide evidence of the damage in your email and we will provide a prepaid return label via email. Once the damaged item has arrived at our facility, we will provide a replacement provided the item is in stock. if not, we will provide another item of equal value.
If your order contains an incorrect item, please email us and we will provide a return label via email. Once the incorrect item has arrived at our facility, we will ship the correct item to the address provided. If for some reason the correct item is no longer in stock we will submit a refund for that item or can send a replacement item of equal value at your request.
We will not be responsible for damages to merchandise once the item has been washed or worn.

Additional info

If you have any additional questions that are not covered above, please email online@riotmerchandising.com and we would be happy to assist you. If your question or concern is regarding an order you have recently placed, please provide the store and order confirmation number in your email.